FAQs

Q: Where are my assets held?

A: Client brokerage assets are held at our custodian, Pershing, LLC. Pershing is the global leader in clearing and trust services. They currently have over $1.5 trillion in assets under administration. Pershing has been in business since 1939 and is owned by The Bank of New York Mellon.

Q: How is my account protected?

A: Pershing is a member of the Securities Investor Protection Corporation (SIPC®). As a result, investor-owned assets held in custody by Pershing are protected by SIPC, up to $500,000 in value, including $250,000 in cash awaiting reinvestment.  For more information about SIPC, please visit their website.

Accounts also have excess insurance purchased through Lloyd’s of London, which provides the following excess account protection for assets held in custody with Pershing and its London-based affiliate, Pershing Securities Limited: An aggregate loss limit of $1 billion for eligible securities - overall client accounts. A per client loss limit of $1.9 million for cash awaiting reinvestment - within the aggregate loss limit of $1 billion.

Q: If I need to write a check to my account, who do I make it out to?

A: Pershing, LLC

Q: How do I withdraw money from my account?

A: Clients can have a checkbook for their account for no additional cost or a check can be mailed upon request.  We can also ACH or Wire (for a nominal fee) money to a bank account with appropriate paperwork on file.

Q: Does Capital Guardian have deposit products protected by FDIC insurance?

A: Yes. We can provide access to FDIC insured money markets and CDs.

Q: What administrative fees are associated with my accounts?

A: Please call your Financial Representative.

Q: Will I have online access to my account?

A: Yes. To access your account, please contact your financial advisor about establishing this feature.

Q: Can I sign up for eDelivery of statements, confirms and other account related material?

A: Yes and we encourage our clients to do so. Please contact your financial advisor for more information.